Refund Policy

We (FFCell team) make every effort to satisfy customers and to provide customers with an enjoyable experience using FFCell products and services.

ALL FFCell software offer a 30-day free trial, so customers can ‘test-drive’ them before deciding to purchase. It has no functional limitations during the 30-day free trial period. All this helps customers make an informed purchase decision and avoid buying the wrong product for their needs.

Money Back Guarantee

It’s because of this ‘try-before-you-buy’ system that FFCell provides an up to 30-day Money Back Guarantee. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given.

Circumstances Of No Refund

With products featuring an up to 30-day Money Back Guarantee, FFCell generally does not refund or exchange products in the following situations:

Non-technical Circumstances

1. Failure by the customer to understand a product description before buying it, causing improper purchase. FFCell suggests that customers read the product description and enjoy the 30-day free trial before purchasing. FFCell can’t provide a refund should a product fails to meet our customer's expectations because of a lack of product research on their part.

2. A customer refund request on complaint of credit card fraud/other unauthorized payment. As FFCell cooperates with an independent payment platform, it’s impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can’t be cancelled. However, FFCell will exchange the purchased product for one the customer would like.

3. A refund request claiming the failure to receive activation URLs or registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, FFCell system will automatically send a license information e-mail within 1 hour. However, sometimes the arrival of this license information e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, etc. In this case, customers should retrieve it, or contact customer service by sending E-mail to info@ffcell.net — all queries will receive a response within two business days.

4. Purchase of a so-called ‘wrong product’, without having exchanged it for the right product within the purchased product’s guarantee period. FFCell will not refund the order; whereas, we can provide a discount to purchase the correct product.

5. A customer has a ‘change of mind’ after purchase.

Technical Circumstances

1. A refund request due to technical trouble, with the customer refusing to cooperate with the FFCell support team in attempts at troubleshooting by declining providing detailed descriptions and information regarding the problem, or refusing to try the apply the solutions provided by the FFCell support team.

2. A refund request for technical problems after the software has been updated, if order exceeds 30 days.

Accepted Circumstances

FFCell offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Non-technical Circumstances

1. Purchase of a ‘wrong product’, and then purchase the correct product from our company. In this case, FFCell will refund the price of the wrong product for you if you have no need for it.

2. Purchase of the same product twice or purchase of two products with similar functions. In this case, FFCell will refund one of the products for you, or swap one program for another FFCell product.

3. The customer does not receive their activation URLs or registration code within 24 hours of purchase, has failed to retrieve the activation URLs or registration code from the FFCell Support Center, and has not received a timely response (within 24 hours) from the FFCell Support Team after making contact. In this case, FFCell will refund the customer’s order if they have no need of the product in future.

Technical Problems

Software purchased has terminal technical problems within 30 days. In this case, FFCell will refund the purchase price if the customer doesn’t want to wait for a future upgrade.

Once a refund is issued, the corresponding license will be deactivated.

This refund policy was last updated on May 15, 2020.

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